Refund & Returns Policy

Customer Satisfaction & Support Policy

At Lerenov.shop, operated by A & P Moxon WP Ltd, your satisfaction is our top priority. We are committed to delivering quality digital products and ensuring a smooth, reliable customer experience. The following policies are in place to support and protect your rights as a customer.

1. Cancellation Policy

You may cancel your order within 24 hours of purchase without providing a reason.

Note: Cancellations after 24 hours are not permitted if the product has already been delivered, due to the nature of digital goods.

2. Return Policy

You may request a return within 30 days of purchase if one or more of the following apply:

  • The product was not as described on our website.
  • The product was not delivered to your email.
  • The product contains significant defects.

Return Fees: There are no charges for returns, as this applies only to digital products.

3. Refund Policy

Refunds are available under the following circumstances:

a. Non-Delivery of the Product

If you did not receive your product via email or download link, please notify our support team within 7 days of your order.

Claims submitted after 7 days will not be eligible for a refund and the product will be considered delivered.

b. Download or Technical Issues

If you face technical issues accessing or downloading your product:

  • Contact support immediately.
  • If the issue is not resolved within 48 hours, we will offer a refund or a replacement.

c. Product Defects

If the product contains critical issues or fails to function as described:

  • Report the defect within 30 days of purchase.
  • If unresolved within 48 hours, a refund or replacement will be issued.

d. Product Not as Described

If the product received differs significantly from the product listing:

  • Submit evidence within 30 days.
  • Once verified, we will issue a full refund or replacement.

4. Important Notes

a. Customer Responsibility

Please read the product descriptions carefully before purchasing. Refunds will not be granted for misunderstandings or incorrect assumptions about the product’s features.

b. Refund Submission Process

To request a refund:

  1. Contact our support team with your order number and reason for refund.
  2. Once approved, your refund will be processed immediately.
  3. Your bank or payment provider may take up to 7 business days to reflect the funds in your account.

5. Contact Information

For any concerns, cancellations, returns, or refund requests, please contact us at:

Business Name: A & P Moxon WP Ltd
Email: Support@lerenov.shop
Phone: +44 7838927476
Address: C/O Ocg Accountants Ltd Biz Hub Tees Valley
Belasis Hall Technology Park
Billingham TS23 4EA England